The small print.

Terms, privacy and returns for cinder.example, in plain English. Last updated November 2026.

Terms

Prices are in Canadian dollars and include duties for Canada and the US. A drop closes at the time shown or when the run sells out, whichever comes first.

We hold items in your bag for fifteen minutes. An order is confirmed when you receive our email.

Privacy

We keep your name, email, address and order history so we can ship your order and answer questions. If you join the drop list we also keep your email or phone number for that one message per drop.

We never sell your details. Write to hello@cinder.example and we will delete them within thirty days.

Returns

Return anything unworn, with tags, within 14 days of delivery for a refund to the original payment. Exchanges depend on what is left in the run.

Return shipping is free in Canada. Elsewhere, we send you a prepaid label at cost.